Airline Profits Soar as Service Degrades

The numbers are in and the airline industry is doing very, very well, while quality of service continues to degrade.

According to the Department of Transportation, airlines recorded $3.1 billion profit in the first quarter of this year. That’s after-tax net profit. That’s up from $214 million in the fourth quarter of 2014. The first quarter in 2014, the industry reported a net profit of $507 million.

Airline profits are soaring right along with customer dissatisfaction. The Department of Transportation reports that in June 2015 there were more than 2,000 air traveler customer complaints. That’s an increase of more than 47 percent in June 2014, in which 1,393 complaints, according to the Department of Transportation data.

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